The noise complaint was one of the major public environmental pollution, the number of noise complaints were approximately 52,000 cases in 2008. In 2009, the number went up to 60,768. In order to solve this problem, the objective of this project was including compiling and analysis of noise complaint cases, executing of counseling for noise complaint cases, assisting EPA to promote neighbor noise improvement, and holding noise measuring and complaint cases handling meeting and noise control affairs conference. The abstract of all tasks are as follow. 1. Compiled and analyzed of the complaint cases and repeated-pleading cases in the last 3 years by types, processes, and results. Invested the characteristics of the complaint cases in different cities. Moreover, collected the changes in the number of complaint cases through “1999” hotline phone number. 2. Completed 100 cases of counseled noise complaints, and continually tracking 20 cases among these cases. The complaint cases for business places and entertainment establishments were main complaint cases, which were accounting for 67 cases. In addition, cooling tower and broadcast facilities as the main noise source of counseled cases. This project was completed tracing of 10 counseled cases in the past year. 3. Compiled and analyzed the types, improvement methods and processes of “Neighbor Noise”. 4. Updated the “Noise complaint guide book”, “Sound insulation and absorption materials guide book”, Noise improvement method and cases study guide book” and added related counseling for noise complaint cases into a “Graphical noise guide Book”. 5. Collected related court cases of noise complaint to website for public to browse. 6. Held one specialist counseling meeting of noise guidebooks, five meeting of noise measurement and complaint handling conference, and one conference of "2010 Chinese Area Noise Control Strategy Conference ".

noise complaint cases;noise source;noise control